Wood Hill House

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Good

• Caring

  Good

• Responsive

  Requires improvement

• Well-led

  Requires improvement

Our view of the service

Wood Hill House is a care home, providing nursing and personal care to older and younger adults. Some of whom were living with mental health concerns and/or physical disabilities. We carried out an assessment of this service on 26 September 2024. This assessment was to follow up on previous enforcement action we had taken against the service. Previously we were concerned about people’s safety, relating to managing risks, medicines and infection, prevention and control. We were concerned about a lack of person-centred care, premises, staffing, consent and ineffective governance. During this assessment, we found that some improvements had been made, and the service was working towards rectifying concerns found at our last inspection. At this inspection we have removed breaches of regulation in relation to person centred care, staffing, premises, managing medicines and infection control. However, breaches in relation to consent, environmental risks and governance have remained. The service is now rated requires improvement.

People's experience of this service

We were unable to gain any relatives feedback at the time of our inspection and we were only able to gain a minimal amount of feedback from people living at the service. We observed people being treated with kindness and respect. People were offered meal choices and staff knew people well. There was a lack of meaningful activities. However, people received 1:1 care and were able to choose what they would like to do with staff each day, such as going out shopping.