Archived: Milldale

Updated 26 July 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014. This was a comprehensive inspection:

This inspection took place on 28 June 2017 and was unannounced. There was one adult social care inspector. We gathered information before the inspection from notifications, liaising with other stakeholders and reviewing the Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We spoke with the registered manager, three support workers, the maintenance staff, the cook and three people who used the service. Following the visit, we contacted three people’s carers/relatives by telephone to gather their views about the service. We reviewed two staff files, three people’s care records and documentation to show how the service was run.

Updated 26 July 2017

Milldale is a residential care home in Heckmondwike providing respite care for up to eight people over the age of 18 who are living with a learning disability. Five people were living at the service at the time of the inspection. The home is on one level.

At the last inspection, the service was rated good.

At this inspection we found the service remained good.

Staff understood how to keep people safe through their confidence in the safeguarding procedures and people’s individual risk assessments. Premises safety was given high priority and staffing levels were supportive of people’s needs.

Staff demonstrated confidence and knowledge of individual people and how to support them. Staff felt valued and supported with regular opportunities for training and supervision. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Food and drink was tailored to people’s individual needs and people’s independence was promoted well.

People were respected and staff were mindful of upholding their privacy and dignity. Staff involved people fully in all discussions about their care and support. Interactions with people were kind and positive.

There was clear evidence of person-centred care. People were involved in activities based upon their established routines and preferences and there were close links between the person’s home and the service. Care records contained personal and individual detail with information about people’s needs easy to locate.

The registered manager was visible in the service and communication was open, honest and transparent. Staff had clear direction and were sure about their roles and responsibilities. Systems and processes for ensuring the quality of the service were securely and effectively in place.

Further information is in the detailed findings below.