28 June 2017
During a routine inspection
At the last inspection, the service was rated good.
At this inspection we found the service remained good.
Staff understood how to keep people safe through their confidence in the safeguarding procedures and people’s individual risk assessments. Premises safety was given high priority and staffing levels were supportive of people’s needs.
Staff demonstrated confidence and knowledge of individual people and how to support them. Staff felt valued and supported with regular opportunities for training and supervision. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Food and drink was tailored to people’s individual needs and people’s independence was promoted well.
People were respected and staff were mindful of upholding their privacy and dignity. Staff involved people fully in all discussions about their care and support. Interactions with people were kind and positive.
There was clear evidence of person-centred care. People were involved in activities based upon their established routines and preferences and there were close links between the person’s home and the service. Care records contained personal and individual detail with information about people’s needs easy to locate.
The registered manager was visible in the service and communication was open, honest and transparent. Staff had clear direction and were sure about their roles and responsibilities. Systems and processes for ensuring the quality of the service were securely and effectively in place.
Further information is in the detailed findings below.