- Care home
St Annes Nursing Home
Report from 9 May 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 13 to 27 June 2024. We carried out our on-site visits on 13 and 20 June 2024. This assessment was prompted by a concern received in relation to the provider managing risk. This was an unannounced assessment, which means the provider was not given prior notice before the assessment started. During this assessment we looked at 1 quality statement in the key question of safe; Involving people to manage risks. The scores for other quality statements have been taken in line with findings from the last inspection where the service was rated good. St Annes Nursing Home is a care home registered to provide personal and nursing care for up to 58 people. The service provides support to older people, some of whom were living with dementia. At the time of our assessment visit there were 34 people living at the home. St Annes Nursing Home was last rated Good (published 21 July 2023). The report was published following Care Quality Commission’s (CQC) old inspection approach using key lines of enquiry (KLOEs), prompts and ratings characteristics. This assessment has been completed following the CQC’s new approach to assessment; Single Assessment Framework (SAF). During the assessment site visits we did not find any evidence of concern, there were effective processes in place to recognise, assess and manage risk, this includes risk related to falls, choking, dehydration and skin integrity. The provider worked effectively in partnership with other health professionals & worked proactively to reduce risk related to people’s health and medical conditions. People living at the service were happy with the care they received. Relatives told us they were included in the planning and reviewing of the care provided for their family members & spoke highly of the registered manager, staff team and the service. Staff received the relevant training to enable them to support individuals with their specific needs in relation to their health and wellbeing.
People's experience of this service
People told us they felt safe at St Annes and that staff couldn’t do enough for them comments included, “they treat me like a person”, and “before I came here, I couldn’t walk but I can now”. People’s relatives spoke positively about the staff and felt their loved one’s independence was promoted and they were kept safe. Comments included, “Mum uses a frame to move to a chair, it’s such an improvement”, “Mum has progressed”, Relatives told us that they always kept informed about their family members care and were involved in developing and reviewing their care plans. They felt that managers listened to and acted upon their concerns. One relative told us about how they had been able to go on holiday, something she hadn’t been able to do in the past, as she knew that her Mum was safe now that she lives at St Annes