Beachview

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed 2 quality statements within the caring key question. People were at the centre of their care and support. We saw staff respected people and their own private space. We observed staff knock on bedroom doors and ask if they could enter, waited for a response, and then enter following an invitation. They then introduced themselves and informed the person what they wanted to discuss or do. Support plans included how people communicate and how they express their feelings.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Support plans included detailed information about people’s needs and what they could do without support. This level of detail helped ensure staff provided consistent care and people were supported to be as independent as possible. There was a positive approach to the planning of activities relevant to people at the service, and an emphasis on maintaining an active approach. Support plans were written to promote as much independence as possible and went into details such as what perfumes someone liked to chose from and where to find her nail polish.

People were supported by staff who knew them well, offered choices and supported them in their independence. People were not rushed and had use of preferred communication tools so they can make choices and be understood. Staff demonstrated a kind and caring approach. People were happy and comfortable in staff’s presence and would engage proactively. People were informed about the days plans. One person told us, “We have a house meeting later and then I am going swimming.”

Observations of staff showed activities were supported and encouraged. Staff stated that the home has access to its own transport vehicle which is used to facilitate people’s activities. We observed a person being supported to go swimming and another person heading off to a local café. Throughout the visit we observed staff talking with people with genuine regard and the person’s choice was at the forefront of everything.

Staff knew and understood people well. Staff benefitted from clear information about the tasks people could manage independently, and where they needed support. The registered manager explained how they and the staff were continuing to develop people’s communication tools and staff skills. One staff member said, “We have had a lot of training to develop communication, next we have intensive interaction training.” Staff spoke positively about supporting people with activities they liked and encouraging them to develop. Staff stated that the home has access to its own transport vehicle which is used to facilitate people’s activities. Staff also stated that some people like to have long walks so some activities were accessed by foot, or people were supported to use public transport safely.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff said they had time to meet people’s needs without rushing. Staff commented on the improvement made since the last inspection. Comments included, “I love working here, spending time with the guys is amazing.” And “I feel well listened too now.” We saw that staff worked well together. Staff felt valued and were clear that they could speak with the registered manager and provider at any time. They felt their views, opinions and suggestions would be listened to. All staff said they would recommend the home as a place to work now.

Staff confirmed they had received induction and ongoing training. They felt they had the necessary training to provide good person-centred care for people. Staff received regular support and supervision with a member of the provider's management team. Records demonstrated the range and depth of supervisions. The provider carried out anonymous staff surveys and regular staff meetings were held.