Beachview

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We assessed 7 quality statements within the well-led key question. We found improvements had been made since the previous inspection in March 2023. The service was no longer in breach of regulations relating to having effective systems to assess, monitor and improve the service and maintaining an accurate, complete record in respect of each person. This meant leaders and the culture they created supported the delivery of high-quality care. Systems were in place to monitor quality, with learning and action taken to address any shortfalls. There was a capable and compassionate management team who, with staff, fostered a culture that delivered good quality care for people in partnership with external professionals. People, family members and external health and social care professionals told us they felt the service was well-led.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff told us improvements had been made and the provider's vision and strategy were transparent and inclusive which allowed meaningful engagement with people. People and staff input were sought and used to make improvements in care. The provider had made changes and improved the culture of the service. People, staff and relatives were seen as partners in care and this involvement resulted in better care and outcomes.

The provider’s policies and procedures had been reviewed and were supportive of people and staff involvement. Records showed there was more transparency regarding people’s needs and care provision.

The provider had ensured the management team were skilled, experienced and knowledgeable to effectively lead with integrity and honesty. There were development and training opportunities for the management team to keep up to date with new research and knowledge. There were processes in place which ensured the provider had oversight of quality assurance.

Leaders told us staff followed an established communication process which allowed it to be effective. The registered manager had introduced regular staff, relatives and professionals’ meetings. Meeting minutes showed the management team were keen to include everyone in changes that were aimed at improving people’s care and experience. For example, meals, activities and how best people wanted to spend their time. There was a sense of ensuring people’s individual needs were met. Relatives were happy with the communication from staff and the registered manager. Staff told us the management team were capable, compassionate and inclusive.

Staff were proud of the service. All of the staff spoken with said they would recommend as a place to work. One staff member said, “ if I had a relative who needed this care I would have them here.” Staff said they felt able to raise anything with the providers and felt they would be listened to. One staff member said, “I feel safe to speak up if I felt I wasn’t listened too, I would go higher if it doesn’t feel right.”

The management team ensured everyone was treated fairly and were not discriminated against due to any protected characteristics. Feedback questionnaires had been completed by visiting professionals, staff and relatives.

The home was fully staffed. The duty roster showed staff working various hours indicating flexible working, as far as is practical within a care home needing to provide round the clock cover. The registered manager confirmed staff received regular face to face supervisions and provided evidence of these. Supervisions provided an opportunity for staff to discuss any concerns or thoughts related to career progression. Since the last inspection, improvements have been made and new policies, procedures and quality assurance processes have been introduced. These have resulted in an improvement in the overall quality and safety of the service and demonstrates organisational learning and continued improvement.

Staff all said they enjoyed working at Beachview and would recommend it as a place to work. Staff said the providers were open to suggestions and they felt confident that any issues raised would be listened to and considered. New staff said they had felt welcomed into he home and were given enough information and training to enable them to undertake their roles. One staff member told us, “ English is not my first language but they [managers] make sure I have enough time to express what I think.”

Since the last inspection improvements have been made and new policies, procedures and quality assurance processes have been introduced. These have resulted in an improvement in the overall quality and safety of the service. All issues identified in our previous inspection report, where the service was rated inadequate, have been addressed. Quality monitoring procedures were in place. These included a wide range of audits covering all aspects of the service such as care records, infection control, medicines, the environment and accidents and incidents. Policies and procedures were available to staff at all times.

There was a positive culture where people felt that they could speak up and that their voice would be heard. Since the previous inspection, staffing levels had been increased and an consistent team of permanent staff were in place. The home was fully staffed at the time of the inspection.

The registered manager and staff were positive about their links with local health and social care teams. They expressed an open positive attitude to receiving support and understood how and where they could access support.

The provider sought the specialist support provided by professionals outside of the service. Appropriate referrals for specialist and health support had been made in a timely manner and guidance was incorporated into people's care plans and support. Engagement and referrals had been made with professionals such as SaLT (Speech and Language Therapists), Community Nurses, GP surgeries, Opticians.

External professionals were positive about the staff and management team at Beachview.

People benefited from the collaborative relationships staff at the home had developed with external professionals and services.

The providers had clear responsibilities, roles, systems of accountability and good governance. These were used to manage and deliver good quality, sustainable care. They understood and acted on the best information about risk, performance and outcomes and shared this securely with others when appropriate. Safety events were investigated and reported appropriately. Where necessary lessons were learnt and changes made to continually identify and embed good practices.

The providers shared the improvements made to policies, procedures and quality assurance processes since our last inspection. These have resulted in an improvement in the overall quality and safety of the service. An external social care professional told us, “The provider has been responsive to concerns raised in the last report. They have been open to feedback which has led to improvements and communication and willingness to work in partnership with professionals. I have no concerns about this service at present.”