Updated 15 August 2024
Date of assessment: 2 October 2024 to 17 October 2024. We completed this assessment due to concerns being raised about the quality of care people were receiving. However, we found the service had improved since our last inspection. People were being supported to manage risks to their health and welfare. Lessons were being learnt when things went wrong, to keep people safe. People received their medicines as prescribed and had been referred to healthcare professionals, when their needs changed. Staff had been recruited safely and they had received training appropriate to their role. There was an open and transparent culture within the service. Staff felt supported to raise concerns and speak up. People were protected from abuse and discrimination, staff worked with professionals to keep people safe. People were treated with kindness and compassion, staff respected their privacy and maintained their dignity. The management team had improved oversight of the service and there were effective systems to monitor the quality of the service.