July VII Limited t/a Wykenhurst Residential Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last inspection we rated this key question good. At this assessment we did not assess all quality statements within this key question. The overall rating for this key question remains good based on the findings at the last inspection.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and relatives were complimentary about the care and support they received. One person said, “I can still live how I want to and take myself out to Sainsburys or the Spa whenever I want to.” Another person explained how they enjoyed going out on some trips and joining in and said, “They (staff) always try and encourage me to take part in things but leave me if I say I don’t want to.” A further person told us, “The people here are all very nice and thoughtful. They will go out of their way to be sociable and encourage us to take part in things. I have made some nice friends here and we can sit and have a chat together.” A relative said, “They (staff) really have done an amazing job with [person] and they would not be here now if it wasn’t for them (staff). They have transformed their mental and physical state and [person] is thriving now better than we ever thought. [Person] quality of life is probably the best it could be.” Another relative said, “If anything changes regarding [person] health or just general condition, they (staff) inform us immediately and always refer [person] to the appropriate health care provider. They are very efficient.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.