Park View

Updated 7 December 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 2 inspectors, a regulatory coordinator and 2 Experts by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Park View is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Park View is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 9 people and 14 relatives about their experience of the care provided. We also used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We spoke with 7 members of staff including the registered manager, unit manager, senior carers, and care staff. We received feedback from 5 healthcare professionals who have regular contact with the service.

We reviewed a range of records. This included 9 people’s care plans, multiple medicines records, 3 staff files in relation to recruitment and staff supervision and a variety of records relating to the management of the service.

Updated 7 December 2023

About the service

Park View is a residential care home providing personal care to up to 87 people. The service provides support to older people, some of whom may be living with dementia. At the time of our inspection there were 82 people living in the service.

People’s experience of using this service and what we found

Risks to people’s safety were assessed. People’s risk assessment documentation was not always detailed; however, people were supported by a consistent staff team who knew them well and understood their needs. There were enough staff available to provide support and people told us staff were prompt to respond when they required help. Staff were safely recruited, with the relevant employment checks completed prior to them starting work.

People were protected from the risk of abuse. Staff had received safeguarding training and knew how to raise any concerns around people’s safety or wellbeing. Processes were in place to manage people’s medicines safely and staff had received medicines training. Staff had access to appropriate personal protective equipment [PPE] and had receiving training in infection prevention and control.

The provider had processes in place for monitoring the safety and quality of the service and sought regular feedback from people, relatives, and staff in order to identify and address any areas of improvement. The provider had built positive working partnerships with other healthcare professionals in order to meet people’s changing needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives spoke positively about the culture and leadership of the service and the care people received from staff. Staff felt supported and valued in their roles. The management team were committed to continuously improving people’s care and creating a warm and welcoming environment where people achieved good outcomes.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

The last rating for this service was good (published 03 March 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We undertook a focused inspection to review the key questions of safe and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good based on the findings of this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Park View on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.