8 November 2023
During an inspection looking at part of the service
Park View is a residential care home providing personal care to up to 87 people. The service provides support to older people, some of whom may be living with dementia. At the time of our inspection there were 82 people living in the service.
People’s experience of using this service and what we found
Risks to people’s safety were assessed. People’s risk assessment documentation was not always detailed; however, people were supported by a consistent staff team who knew them well and understood their needs. There were enough staff available to provide support and people told us staff were prompt to respond when they required help. Staff were safely recruited, with the relevant employment checks completed prior to them starting work.
People were protected from the risk of abuse. Staff had received safeguarding training and knew how to raise any concerns around people’s safety or wellbeing. Processes were in place to manage people’s medicines safely and staff had received medicines training. Staff had access to appropriate personal protective equipment [PPE] and had receiving training in infection prevention and control.
The provider had processes in place for monitoring the safety and quality of the service and sought regular feedback from people, relatives, and staff in order to identify and address any areas of improvement. The provider had built positive working partnerships with other healthcare professionals in order to meet people’s changing needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives spoke positively about the culture and leadership of the service and the care people received from staff. Staff felt supported and valued in their roles. The management team were committed to continuously improving people’s care and creating a warm and welcoming environment where people achieved good outcomes.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
The last rating for this service was good (published 03 March 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We undertook a focused inspection to review the key questions of safe and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Park View on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.