9 February 2017
During a routine inspection
At the last inspection, the service was rated Good. At this inspection we found the service remained Good.
The service was safe. Staff were aware of the procedures to follow if they suspected someone may have been harmed. Risk assessments had been completed and staff took action to reduce risk to people. Staff were trained and competent to administer and support people with their medicines. New staff only commenced working in the service after all recruitment checks had been successfully completed. There were enough staff available to meet people’s needs.
The service was effective. Staff received the training and support they required to meet people’s needs. People were supported to have maximum choice and control of their lives and the staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. People were supported to eat and drink enough referrals to health professionals were made when required.
The service was caring. Staff knew people well and understood their likes, preferences, hopes and goals. People were supported to express their views and make choices about their lives and the care and support they receive. Staff encouraged people to be independent and promote their dignity and privacy.
The service was responsive. People received care and support that was based on them as individuals. People were involved in writing and reviewing their care plans so that it reflected their choices. People were encouraged to maintain hobbies and interests. People knew how to raise any issues or complaints.
The service was well led. The service had an open and person centred culture. There was an effective quality monitoring system in place.
Further information is in the detailed findings below.