• Care Home
  • Care home

Nightingale House Care Centre

Overall: Good read more about inspection ratings

Main Road, Bucknall, Lincoln, Lincolnshire, LN10 5DT (01526) 388261

Provided and run by:
Knightingale Care Limited

Latest inspection summary

On this page

Background to this inspection

Updated 10 April 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: One inspector carried out this inspection.

Service and service type: Nightingale House Care Centre is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: The inspection was unannounced.

What we did: Before our inspection, we looked at information we held about the service. We did not request an updated Provider Information Return, but reviewed the most recent one sent by the provider. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the information we held about the service, such as notifications we had received from the provider. A notification is information about important events which the service is required to send us by law. We sought feedback from the local authority contract monitoring and safeguarding teams before our visit.

During the inspection, we spoke with nine people who used the service and two relatives. We spoke with the registered manager, the operations manager, a senior member of the care team, two care staff, two activities coordinators and a nutritional assistant. We spoke with one visiting healthcare professional.

We looked at a range of documents and records related to people’s care and the management of the service. We viewed two people's care records, medication records, two staff recruitment and induction files, training and supervision information and a selection of records used to monitor the quality and safety of the service. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

After the inspection the registered manager sent us copies of some policy documents, staffing rotas and menus we requested.

Overall inspection

Good

Updated 10 April 2019

About the service: Nightingale House Care Centre is a care home that accommodates up to 45 people in one adapted building, with a dedicated wing for people living with dementia. It was providing personal care to 35 people at the time of the inspection.

People’s experience of using this service: People were protected from harm or injury. Systems for managing incidents, staff and care practices were used to achieve this.

People experienced an effective service. This was because care was delivered in line with guidance and the law, staff were trained and supervised and people were supported with their health and diet. The service was flexible and adaptive in its working arrangements with other organisations.

People received caring and compassionate support that met their needs and was anti-discriminatory. Staff respected people’s privacy, dignity, independence and the choices they made.

People experienced responsive and person-centred care. They exercised choice and control of their lives and were involved in the running of the service. They told us complaints and concerns were addressed. People experienced sensitive support with end of life care needs.

People received quality care from a caring provider. They benefitted from a provider that worked well in partnership with other agencies, organisations and the local community.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: Good. (The last report was published 13 September 2016.)

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.