Weymouth Manor

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

Weymouth Manor is a care home registered to provide accommodation for persons who require nursing or personal care. We undertook an assessment of Weymouth Manor between 4 June 2024 – 24 June 2024 in response to concerns we had received about the governance of the service. At the time of our inspection 48 people were living at Weymouth Manor. The assessment included an onsite inspection of the service on 5 and 6 June 2024 and was unannounced. The inspection team consisted of 3 inspectors, 1 specialist advisor who was a nurse and 1 Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. We found two breaches of the legal regulations in relation to safe care and treatment and governance. Assessments of people’s health, safety and welfare had not always been effective at identifying when people were at risk of harm. Systems and processes to keep people safe in the environment they lived were not always robust, and medicines had not always been managed safely. Governance systems and processes had either not been established or were not robust to identify the shortfalls we identified during our inspection. Staff were not always clear on their roles and what was expected of them and were not clear about the current direction of the home. The culture was in a period of transition with many staff feeling despondent due to amount of change in a short period of time. During our assessment we found this improved with better communication from the interim manager and by the end of our assessment, staff and people were feeling more settled. Healthcare professionals told us the staff were kind and caring. However, improvements were needed in the daily observations and recording of people’s notes to ensure better clinical judgements could be made. Staff were passionate about providing quality care to people and treated people with dignity and respect.

People's experience of this service

Relatives told us they had concerns people’s care needs were not always met, and people had to wait for long periods when requesting assistance. We discussed these concerns with the interim manager who told us a new system had been put in place by the management team to ensure people’s care needs were consistently met. People and their relatives told us their independence was promoted and they had control of their own lives. People and relatives told us the staff were kind, caring, approachable and treated them with dignity and respect. People told us they felt safe. One relative said, “ I do feel [relative] are safe as staff check in on them, staff have got to know them and their ways.” One person told us, “I am very happy, and I feel safe” and another person said, “It's excellent here and they look after you well. I would recommend it here because the foods good, there's always plenty to do and the staff are brilliant.”