Clarendon Home Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

The provider promoted people’s independence and ensured their choices in relation to their care was maintained. Staff took action to prioritise people’s choices in their care on a daily basis.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they made decisions about their care. One person told us “I’m quite capable… I sign forms to do with the care”. Another relative confirmed they were involved with their family member’s care on a day-to-day basis and they felt they worked well with the care workers in ensuring their family member’s care was delivered in accordance with their wishes.

Staff told us they prioritised people’s choices in the delivery of their care. Care workers gave us examples of how they did this. One care worker told us “We speak to people to make sure we are doing what they want. We give people choices such as what they want to eat and what they want to wear.” The deputy manager told us they prioritised people’s choices in the delivery of their care. They told us “We work through people’s care plans with them, but also work with people on a day to day basis.”

The provider supported people to have choice and control over their own care. People’s care plans were written following consultation with them and people signed their care plans to confirm this. People’s care records included a document called a “task list”, which included personalised details about the care people wanted. This document was amended regularly to reflect people’s choices. The provider encouraged people to participate in activities. Although at the time of our assessment, the provider was not supporting people with activities in the community, we saw they had contacted people to inform them of activities that were taking place in their local areas in order to encourage their interest.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.