Clarendon Home Care

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The provider was proactive in minimising the risk of inequality of people’s experiences in their care. People’s care plans were written in consultation with people and their families. The provider had clear policies and procedures to support their efforts in minimising the risk of discrimination.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us they felt empowered to give their views. They told us their views were prioritised in the planning and delivery of their care and they felt listened to.

Staff told us they received training in equality and diversity and they took action to ensure people were treated fairly. Their comments included “we all work as a team without any discrimination” and “I have done equality and diversity training. I treat both service users and colleagues equally, including everyone, with respect and dignity, no matter their age, race or background with no discrimination.” The deputy manager told us they took care to seek as much information as possible to support people with their cultural and religious needs. She told us “We ask questions such as, where does the family originate from? Do they practise a religion? Is there anything the carers need to know in respecting this? What are people’s dietary requirements as this could be linked to their faith.”

The provider took action to promote people’s rights in relation to their care. People’s care plans were written in consultation with them and with their consent. At the time of our assessment, the provider was in the process of installing an app to improve communication about the care people received for their family. The provider had a clear equality and diversity policy in place as well as an equal opportunities policy which was reflected in the recruitment policy. These policies demonstrated the provider’s commitment to ensuring the recruitment process and care delivery was free from discrimination.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.