The Holt

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Managers and staff received training about equality, diversity and human rights. They demonstrated their understanding of how people living at The Holt may be vulnerable to experiencing inequalities and provided support to overcome this. For example, we were able to see how managers and staff had worked with medical services such as GP’s to ensure treatment took account of people’s diverse needs and triggers for distress. This enabled people to experience equitable access to services and good outcomes to help maintain their health and wellbeing.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.