All inspections: Holyhead Primary Healthcare Centre

All Inspections

Holyhead Primary Healthcare Centre is an NHS General Practice in Handsworth, Birmingham. The area in which the practice operates scores 1 (most deprived) on the Index of Multiple Deprivation Scale. There were 9,643 patients registered with the practice at the time of our assessment. The practice operates in a culturally diverse area where 48.9% of the practice population is Asian, 18.6% Black, 21.4% White. The provider is registered with CQC under the Health and Social Care Act 2008 to provide the following regulated activities from this practice: treatment of disease, disorder or injury, diagnostic and screening procedures, maternity and midwifery services and surgical procedures. We carried out an announced comprehensive assessment of all 5 key questions (Safe, Effective, Caring, Responsive and Well-Led), between 20 September 2024 and 11 October 2024. This assessment was carried out to provide a rating and assess the quality of services being delivered. This practice had previously not been assessed under the current provider. We found the whole staff at Holyhead Primary Healthcare Centre to be strongly patient focused, putting the needs of the patient at the heart of their clinical and managerial decision making. Patient feedback indicated that access was difficult for some patients. We recognise the pressure that practices are currently working under; demand for general practice is exceptionally high and access to general practice is a significant concern nationally. We found a strong focus on safety with clear governance procedures. Complaints and learning incidents were investigated and learning shared across the whole team. Staff involved people in decisions about their care and treatment and supported them to ask questions. We saw evidence that the current provider had made positive changes to policy and practice that was improving the quality of the patient experience.