Archived: Chartwell House

Updated 22 September 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 1 and 2 September 2015 and was unannounced.

The inspection was carried out by one inspector, due to the small size of the home and people’s complex needs.

Before our inspection we reviewed all the information we held about the service. The provider had completed a Provider Information Return (PIR). The PIR is a form that asks the provider to give some key information about the service, what the service does well and the improvements they plan to make. We also checked to see what notifications had been received from the provider. Providers are required to inform the CQC of important events which happen within the service.

We used a number of different methods to help us understand the experiences of people who lived in the home. We used the Short Observational Framework for Inspection (SOFI) to observe the lunch time meal experience in one of the communal dining areas. SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

During the inspection we met the two people who used the service. Due to their difficulties communicating verbally, we were not able to seek their views about the care and support they received. We were able to meet and speak with relatives or friends of both people and obtain their feedback. We also spent time observing interactions between staff and people who used the service

We spoke with the registered manager, deputy manager, two members of staff and a visitor. We looked at both people’s care records, three recruitment files and records relating to the management of the service. Following our inspection we contacted one care manager from the local authority, one relative and two general practitioners (GP’s).

Updated 22 September 2015

Chartwell House is registered to provide accommodation for persons who require personal care for up to three people with a learning disability or autistic spectrum disorder. This service does not provide nursing care. On the day of our inspection 2 people were living at the home.

The service is located in a residential area approximately one mile from the centre of Waterlooville. There is a large garden and patio area to the rear which provides a private leisure area for people living at the home.

The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff understood the needs of the people and care was provided with kindness and compassion. Relatives and health care professionals told us they were very happy with the care and described the service as excellent.

Staff had received training in how to recognise and report abuse and had a good understanding of what to do if they suspected any form of abuse occurring.

The home had a robust recruitment and selection process to ensure staff were recruited with the right skills and experience to support the people who lived at the home.

Where people lacked the mental capacity to make decisions the home was guided by the principles of the Mental Capacity Act 2005 to ensure any decisions were made in the person’s best interests.

People’s care plans and risk assessments were person centred. They were reviewed regularly to make sure they provided up to date and accurate information.

Staff were appropriately trained and skilled to ensure the care delivered to people was safe and effective. They all received a thorough induction when they started work at the home and fully understood their roles and responsibilities.

The registered manager or deputy manager assessed and monitored the quality of care involving people, relatives and professionals. Care plans were reviewed regularly and people’s support was personalised and tailored to their individual needs.

Relative’s told us they were asked for feedback and encouraged to voice their opinions about the quality of care provided.

People and relatives knew how to make a complaint if they needed to. The complaints procedure was displayed in the home in written and pictorial formats. There was also information about how to contact the Care Quality Commission (CQC).