1 and 2 September 2015
During a routine inspection
Chartwell House is registered to provide accommodation for persons who require personal care for up to three people with a learning disability or autistic spectrum disorder. This service does not provide nursing care. On the day of our inspection 2 people were living at the home.
The service is located in a residential area approximately one mile from the centre of Waterlooville. There is a large garden and patio area to the rear which provides a private leisure area for people living at the home.
The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Staff understood the needs of the people and care was provided with kindness and compassion. Relatives and health care professionals told us they were very happy with the care and described the service as excellent.
Staff had received training in how to recognise and report abuse and had a good understanding of what to do if they suspected any form of abuse occurring.
The home had a robust recruitment and selection process to ensure staff were recruited with the right skills and experience to support the people who lived at the home.
Where people lacked the mental capacity to make decisions the home was guided by the principles of the Mental Capacity Act 2005 to ensure any decisions were made in the person’s best interests.
People’s care plans and risk assessments were person centred. They were reviewed regularly to make sure they provided up to date and accurate information.
Staff were appropriately trained and skilled to ensure the care delivered to people was safe and effective. They all received a thorough induction when they started work at the home and fully understood their roles and responsibilities.
The registered manager or deputy manager assessed and monitored the quality of care involving people, relatives and professionals. Care plans were reviewed regularly and people’s support was personalised and tailored to their individual needs.
Relative’s told us they were asked for feedback and encouraged to voice their opinions about the quality of care provided.
People and relatives knew how to make a complaint if they needed to. The complaints procedure was displayed in the home in written and pictorial formats. There was also information about how to contact the Care Quality Commission (CQC).