Elle Jay Aesthetics Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

The clinician who owned the service treated people with kindness, dignity, and respect. People received a warm welcome when they arrived at the clinic. Appointments were not rushed so people had time to discuss their options and make informed choices and decisions.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People felt valued and respected as individuals. They received both physical and emotional support from the clinician who owned the service which meant they had confidence in the treatment they were receiving.

The clinician who owned the service put the feelings and needs of people at the centre of everything they did. They gave examples of the person-centred care and emotional support they provided to people who were receiving treatment.

We observed staff speaking to people both in person and on the telephone. Each person was given time to ask questions and discuss their appointment needs. They were treated with dignity and respect.

People had no concerns about how they were treated as individuals. They said the treatment was personalised for them by the clinician who accommodated their needs and wishes.

The clinician who owned the service ensured each person received treatment and support personalised to their needs. The clinician knew the people they treated well, and people’s records reflected this. People’s personal, cultural, social, and religious needs were understood and met.

The clinician who owned the service had systems and processes in place to provide tailored care and support for people. They regularly reviewed people’s records and checked records were up to date each time someone had an appointment.

People were supported to have choice and control over their own care and to make decisions about their care, treatment, and wellbeing. People felt this was positive and meant they would continue to use the service.

People accessing the service for treatment had chosen to do so. The clinician who owned the service explained people had the option to change their minds and make decisions about whether to proceed with the treatment offered.

The clinician who owned the service was clear people would have control over the decisions about their treatment. They always ensured people were aware of potential risks and refused treatment if certain medical criteria were not met. For example, removal of a mole which could potentially be cancer. In these cases, people were provided with emotional support and referred to their GP.

People said they filled in a form with their relevant medical and treatment history, and this was discussed in detail at the appointment.

The clinician was alert to people’s needs and took time to observe, communicate and engage people in discussions about their immediate needs. They found out how to respond in the most appropriate way to respect people's wishes

Staff providing cosmetic procedures felt well supported by the clinician who owned the service. They received a high level of training and said they enjoyed their work.

The clinician had a staff wellbeing policy in place and understood that if her staff were happy the people they treated would feel welcomed and comfortable during appointments. They ensured staff had the opportunity to attend seminars and conferences as well being able to attend social events out of hours if the wanted to.