Archived: Woodland Court

Updated 26 May 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was a comprehensive inspection. The inspection took place on 24 April 2018. The service was given 48 hours notice. This is because the service provides care to people in their own homes and we needed to be sure someone would be available in the office to support our inspection.

The inspection was carried out by one Inspector and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. Prior to the inspection we gathered information such as the Provider Information Return (PIR). The PIR is a form used by the provider to record what they are doing well and any improvements they plan to make. We also looked at notifications. Notifications are information about specific events that the provider is required to send us by law.

During our inspection we spoke with seven people receiving support and one relative. We spoke with four members of staff and the registered manager. We reviewed support plans for three people as well as other documents related to the running of the service such as audits and satisfaction surveys.

Updated 26 May 2018

Woodland Court is a complex of privately owned flats where people can receive support with their personal care if they need it. At the time of our inspection 13 people were receiving support with personal care.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

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People told us they felt safe. People were able to call staff in an emergency if they needed to. People were supported safely with their medicines where this was part of their care package.

The service was effective. Staff were well trained and supervised in their roles so that performance and development was monitored. Staff worked with healthcare professionals when required to ensure that people’s needs were met.

People were supported by staff who were kind and caring. It was evident that strong, caring relationships had been formed. People were independent in many areas of their lives and this was fully supported by staff. Staff made courtesy calls to people each day to check on their wellbeing.

Activities such as Bingo and Quizzes were available for people who wished to take part in them. There was a community feel to the service, with people living there running a bar and helping out with gardening. People were able to make complaints if they needed and these were responded to.

The service was well led. There was a registered manager in post supported by a team leader and other senior staff within the organisation. There were systems in place to monitor quality and safety in the service.