24 April 2018
During a routine inspection
At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.
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People told us they felt safe. People were able to call staff in an emergency if they needed to. People were supported safely with their medicines where this was part of their care package.
The service was effective. Staff were well trained and supervised in their roles so that performance and development was monitored. Staff worked with healthcare professionals when required to ensure that people’s needs were met.
People were supported by staff who were kind and caring. It was evident that strong, caring relationships had been formed. People were independent in many areas of their lives and this was fully supported by staff. Staff made courtesy calls to people each day to check on their wellbeing.
Activities such as Bingo and Quizzes were available for people who wished to take part in them. There was a community feel to the service, with people living there running a bar and helping out with gardening. People were able to make complaints if they needed and these were responded to.
The service was well led. There was a registered manager in post supported by a team leader and other senior staff within the organisation. There were systems in place to monitor quality and safety in the service.