Waterloo Manor Independent Hospital

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Patients told us the service was accessible and reasonable adjustments were made when needed, such as with washing facilities and food.

Staff and leaders knew how to tailor care and support for individual patients.

A review of care records and documents submitted by the provider did not identify any concerns relation to equity of outcomes. There were processes in place to monitor any potential inequality in experience and outcomes. For example, care plans were audited to make sure patient’s needs were being met. We saw detailed discussions and notes that evidenced a positive approach. Compliance with equality and diversity training was 100%.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.