Archived: Turning Point Hagden Lane

Updated 11 February 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.’

We undertook an unannounced focused inspection Turning Point Hagden Lane on 16 January 2017. This inspection was done to check that improvements to meet legal requirements planned by the provider after our 16 August 2016 inspection had been made. The team inspected the service against one of the five questions we ask about services: is the service safe. This is because the service was not meeting some legal requirements.

The inspection was undertaken by one inspector. Before the inspection we reviewed the action plan completed by the provider. During the inspection we spoke with three people who used the service, two staff members, We looked at documents relating to how the service operated, including monitoring data, training records and toured the buildings. Following the inspection we spoke with the manager on the telephone.

Updated 11 February 2017

We carried out an unannounced comprehensive inspection of this service on 16 August 2016. A breach of legal requirements was found.

After the comprehensive inspection, the provider wrote to us to say what they would do to meet legal requirements in relation to systems being in place to ensure the quality of the service were up to date with regard to, ‘when required’ PRN medicines, staff training, fire drills and environmental aspects of the house that required attention.

We undertook this focused inspection to check that they had followed their plan and to confirm that they continue to work to meet legal requirements.

This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Turning Point Hagden lane on our website at www.cqc.org.uk

Turning Point Hagden Lane provides personal care and support in a supported living environment of two adjacent houses for up to six people who have learning disabilities and mental health needs. There were six people living at the service at the time of the inspection.

The registered manager left the service in October 2016. A registered manager from another Turning Point service was carrying out the day to day running of the supported living with the support of senior staff.

A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

At our focused inspection on the 16 January 2017, we found that the provider had followed their plan which they had told us would be completed by the 10 January 2017 and legal requirements had been met with further measures put in place to strengthen the management of PRN (as needed) medicines following this inspection.

People who used the service and the staff knew what to do in the event of a fire.

The staff were clear about their training needs and the importance of keeping up to date.

Improvements had been made to the fabric of the house and further improvements had been planned.