Archived: Turning Point Hagden Lane

After the comprehensive inspection, the provider wrote to us to say what they would do to meet legal requirements in relation to systems being in place to ensure the quality of the service were up to date with regard to, ‘when required’ PRN medicines, staff training, fire drills and environmental aspects of the house that required attention.

We undertook this focused inspection to check that they had followed their plan and to confirm that they continue to work to meet legal requirements.

This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Turning Point Hagden lane on our website at www.cqc.org.uk

Turning Point Hagden Lane provides personal care and support in a supported living environment of two adjacent houses for up to six people who have learning disabilities and mental health needs. There were six people living at the service at the time of the inspection.

The registered manager left the service in October 2016. A registered manager from another Turning Point service was carrying out the day to day running of the supported living with the support of senior staff.

A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

At our focused inspection on the 16 January 2017, we found that the provider had followed their plan which they had told us would be completed by the 10 January 2017 and legal requirements had been met with further measures put in place to strengthen the management of PRN (as needed) medicines following this inspection.

People who used the service and the staff knew what to do in the event of a fire.

The staff were clear about their training needs and the importance of keeping up to date.

Improvements had been made to the fabric of the house and further improvements had been planned.

Hagden Lane provides personal care and support in a supported living environment of two adjacent houses for up to six people who have learning disabilities and mental health needs. There were six people living at the service at the time of the inspection.

There was a manager in post who had registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe and secure. Staff had received training in how to safeguard people against the risks of abuse and knew how to report concerns both internally and externally.

Safe and effective recruitment practices were followed. Flexible arrangements were in place to ensure there were sufficient numbers of suitable staff available at all times to meet people’s individual needs.

People told us they were fully involved in planning their care and they were encouraged to develop their skills and interests. There were clear plans on how people wished to be supported and the goals they wanted to achieve. The service was flexible and responded positively to changes in people’s needs.

Staff obtained people’s consent and permission before providing support in line with the legislation. Staff were kind and respectful in how they related to people living at Hagden lane.

Staff received training relevant to their roles and had regular supervision meetings to discuss and review their development and performance.

People were supported to maintain good health and access health and social care professionals and specialist services when necessary.

People said they could speak with staff about any concerns. We have made a recommendation about obtaining people’s views of the service.

People and staff said there was a relaxed open culture within the service and the registered manager was very approachable. However although there were arrangements to monitor, identify and manage the quality of the service these were not always accurate or up to date.