Hollyhurst Medical Centre

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed 1 quality statement from this key question. We have combined the score for this area with scores based on the rating from the last inspection, which was good. Our rating for this key question remains good for providing a caring service. We found leaders were supportive and staff reported good team working.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff told us there were friendly staff and good teamworking. Staff described a good culture, a strong team, and supportive leaders. However, some staff commented that communication could be improved for example with more regular team meetings. All staff had access to a freedom to speak up Guardian who was based in a nearby practice should they wish to raise any issues separately. Leaders told us that they fostered an open door policy for staff to approach them and raise concerns. They were able to provide examples of support that had been offered to staff in times of need.

The provider had policies in place to protect staff working alone. The practice had an outsourced human resources team who provide support to staff should they need additional support in their performance. Flexible working arrangements were available for staff where appropriate.