Hollyhurst Medical Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed 1 quality statement from this key question. We have combined the score for this area with scores based on the rating from the last inspection, which was good. Our rating for this key question remains good. Data from the National GP Patient Survey and the practices own patient survey described the overall experience of the practice as good. These surveys also showed access for patients was above national and local averages. We saw same day appointments were available for patients on an ongoing basis.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

In the recent GP national survey, patients described their overall experience of the provider as good. According to the national GP survey carried out between January and March 2024, patients were satisfied with access to the practice. Figures showed the provider performed above local and national averages in the access indicators. We also reviewed the providers patient survey results from January to June 2024, which detailed 65 positive patient comments in this area, as opposed to 16 negative patient comments. Therefore, patients remained satisfied overall with access.

Leaders sought ways to address any barriers to improving people’s experience and worked with local organisations, to address any local health inequalities. Leaders told us they regularly reviewed access and appointment information.

The provider had conducted analysis of their patient population and ensured they tailored care support and treatment in response to this. For example, homeless people could register as patients, without providing proof of address or identification. Interpretation services were available for patients who did not have English as a first language. Information leaflets were available in other languages and in easy read format. Information about support groups was available on the providers website. The provider also holds veteran accreditation. There were no formal complaints from patients relating to accessing appointments within the last year. Same day appointments were available.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.