- Care home
The Lakes Care Centre
We served a warning notice on The Lakes Care Centre on 15/01/2025 for failing to meet the regulation related to management and oversight of governance and quality assurance systems at the lakes Care Centre Limited.
We have served a fixed penalty notice on The Lakes Care Centre Limited at The Lakes Care Centre, Tameside, whilst providing the regulated activity, accommodation for persons who require nursing or personal Care, on 30 October 2024, for failing to comply with a condition of registration. A fine totalling £1250 has been paid.
Report from 5 November 2024 assessment
Contents
Ratings
Our view of the service
The assessment began on 28th November and concluded on 4th December 2024. The Lakes Care Centre is a residential care home. The service is registered to provide accommodation for person’s who require personal care for up to 62 people across 2 units. The last assessment for the service took place between 22nd April 2024 and 8th May 2024. During this assessment we looked at 21 Quality statements. At this assessment we found improvements were needed and we identified breaches of regulations: staff did not always receive timely supervisions and appraisals and did not receive appropriate training to support their knowledge and skills, people’s medicines were not stored, managed and administered to people safely. Staff administering medicines to people lacked appropriate skills and knowledge. Risk assessments for people were not always in place or reviewed. There was a lack of provider’s oversight of people’s quality of care. Support delivered to people was not always measured and evaluated. The provider missed opportunities for identifying concerns we found during this assessment. People were not always treated as individuals and staff did not always understand people’s individual preferences or recognise these. Assessments of people’s needs were not always carried out. People’s care plans were not always person-centred. People’s individual needs and preferences were not always met. People were not always provided with information in a way they could understand it. People’s care needs were not always discussed with them prior to them moving in to the home.
People's experience of this service
People and families provided us with mixed feedback regarding their care and support. Staff did not always know how to meet people’s individual needs including their communication needs. We observed that staff were well-intentioned towards people, however overall, the interactions were task based and transactional. We have identified shortfalls in the way people were supported with their medicines, record keeping and systems of oversight which meant that people were placed at the risk of avoidable harm.