The Abbeys

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

The provider planned people’s care and treatment with them and people’s care plans reflected their needs, including those related to protected characteristics under the Equality Act. The service worked effectively across teams and services to support people.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We spoke with a visiting healthcare professional who carries out regular visits to the service. They confirmed the staff team supported their visits appropriately and they had no concerns about the service. They told us that staff knew people well, demonstrated good communication and followed advice when it had been sought. Recent quality visits as a part of the contract management process with the Local Authority were positive and where minor improvements had been identified there was evidence to indicate these areas had been addressed.

People’s relatives and families were involved in discussions and review of care plans, “They do discuss [person’s] care plan. They update it regularly.” People told us they have access to a range of different health professionals and services, “Everything I need I get. They would get a doctor if I needed one. I have my feet checked and my hair done. I have reading glasses and I could see an optician if I wanted.”

The provider plans people’s care and treatment with them. People’s care plans reflect their needs, including those related to protected characteristics under the Equality Act. Clinical assessment tools were used to monitor people's health and well-being e.g. food and fluid and weight monitoring records.

The service worked across teams and services effectively to support people. Staff supported people to access healthcare services and support. They shared information appropriately when people move between different services e.g. people have hospital packs that contain all relevant and appropriate information about them to help with their transition to hospital for care and treatment.

Staff confirmed they work with health and social care professionals to ensure people’s assessed needs were met.

People’s relatives and families were involved in discussions and review of care plans, “They do discuss [person’s] care plan. They update it regularly.” People told us they have access to a range of different health professionals and services, “Everything I need I get. They would get a doctor if I needed one. I have my feet checked and my hair done. I have reading glasses and I could see an optician if I wanted.”

We spoke with a visiting healthcare professional who carries out regular visits to the service. They confirmed the staff team supported their visits appropriately and they had no concerns about the service. They told us that staff knew people well, demonstrated good communication and followed advice when it had been sought. Recent quality visits as a part of the contract management process with the Local Authority were positive and where minor improvements had been identified there was evidence to indicate these areas had been addressed.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.