Alpha Dental Care Prettygate

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Leaders and staff described the reasonable adjustments they had made to ensure the practice was accessible. Adjustments made included a hearing induction loop, information in large print and alternative formats, reading glasses, and a magnifying glass. The practice could access language translation, and sign language interpreters as required. The practice provided wheelchair access and treatment rooms on the ground floor of the practice. The practice had accessible toilet facilities. Staff were clear about the importance of providing emotional support to patients when delivering care.

Staff had carried out a disability access audit and had formulated an action plan to continually improve access for patients. The practice supported more vulnerable members of society such as patients living with dementia or adults and children with a learning disability. The practice had recently visited a local primary school to offer advice on maintaining and promoting good oral hygiene. There were plans to make more regular visits. The practice displayed its opening hours and provided information in the practice, on their website, and in the patient information leaflet. The practice was continually reviewing how it could improve access for patients. At the time of our assessment the practice was accepting new NHS patients. New patients could expect to be seen for routine treatments within 2 weeks and emergency appointments were available every weekday. Patients could book appointments and make enquiries about treatments online via the practice website. The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence (NICE) guidelines. The practice provided telephone numbers for patients needing emergency dental treatment during the working day and when the practice was not open. At the time of our assessment, patients who needed an urgent appointment were offered one in a timely manner. When the practice was unable to offer an urgent appointment, they worked with partner organisations to support urgent access for patients.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.