Updated 19 July 2019
The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: There was one inspector in the inspection team.
Service and service type: Housing 21 – Webb Ellis Court provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service. Not everyone using the service receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. We also take into account any wider social care provided.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection: We gave the service one working days’ notice, to ensure the manager and staff were available to talk with us when we visited.
Inspection site visit activity started and ended on 1 July 2019. We visited the service to see the manager and staff, to gain peoples' views of the care they received and to review care records and policies and procedures.
What we did before the inspection: We looked at the information we held about the service and used this to help us plan our inspection. We checked records held by Companies House. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.
During the inspection: We spoke with the registered manager, two assistant care managers and two members of care staff. We spoke with four people who used the service and five relatives, to ask about their experience of the care provided. We also spoke with two health care professionals about their experience of the service. A health care professional is someone who has expertise in areas of health, such as nurses or consultant doctors.
We reviewed a range of records. This included staff recruitment files, four people's care records and medicine records. We also looked at records relating to the management of the service. These included systems for managing any complaints and compliments received and checks on the quality of care provided.
After the inspection: We received written feedback from one health care professional about their experience of the service.