We carried out a review of the data available to us about Housing 21 - Webb Ellis Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Housing 21 - Webb Ellis Court, you can give feedback on this service.
Housing 21 – Webb Ellis Court provides care and support to adults living in specialist ‘extra care’ housing living with dementia, mental health, physical disability and sensory impairments. At the time of our inspection visit there were 29 people receiving care. The service consists of 61 two-bedroom flats, spread over two floors of a large building with some communal services.
People’s experience of using this service:
People felt safe using the service. Staff managed the risks to people’s health, safety and well-being and understood how to recognise and report abuse. The registered manager was in the process of implementing a system to allow them to monitor and review accidents and incidents. Staff recruitment processes included background checks to review their suitability to work with vulnerable adults.
People received support from staff when needed. People were supported to have enough to eat and drink to maintain their well-being. They were supported with their medicines and to obtain advice from healthcare professionals when required.
Staff had training to meet people’s needs and the registered manager shared guidance with staff on how to support people effectively.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with dignity and their independence was promoted wherever possible. They were encouraged to take part in activities which interested them and make new friends, which helped build a community spirit within the service.
People were involved in planning their care with support from staff. People and their families understood how to complain if they wanted to. The registered manager was open and honest, and worked in partnership with outside agencies to improve people’s support when required. There were checks in place to ensure good standards of care were maintained.
Rating at last inspection:
The last inspection was a comprehensive inspection. The service was rated Good in all areas (report published 11 January 2017).
Why we inspected:
This was a planned comprehensive inspection that was scheduled to take place in line with Care Quality Commission scheduling guidelines for adult social care services.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Webb Ellis Court provides an extra care service of personal care and support to people within a complex of flats. Staff provide care at pre-arranged times and people have access to call bells for staff to respond whenever additional help is required. People have access to communal facilities including a lounge and a restaurant which offers hot and cold meals daily. At the time of our visit the service was providing care and support to 30 people.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us they felt safe, and that they could raise concerns with staff at any time. Staff were trained in safeguarding people, and we saw that they understood what action they should take in order to protect people from abuse. Staff were supported in doing so by access to the provider’s policies and procedures. Systems were used to minimise risks to people’s safety, and staff knew how to support people safely, through access to accurate and regularly updated risk assessments.
People were supported with their medicines by staff who were trained to do so, and had been assessed as competent. Medicines were given in a timely way and as prescribed. Regular audits took place, which helped to ensure medicines were given effectively. However, these audits had not identified recording errors for one person. Rapid and effective action was taken by the registered manager to ensure this was rectified. There were enough staff to meet people’s needs.
Checks were carried out prior to staff starting work to ensure their suitability to support people. Staff received appropriate training, support and guidance through regular supervision meetings, which helped to give them the skills, knowledge and understanding to meet the needs of people.
Management and staff understood their responsibility to comply with the requirements of the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS) and supported people in line with the principles of the Act. Staff were aware of the need to seek informed consent from people wherever possible.
People told us that staff were respectful and treated them with dignity and respect. They also told us that staff supported them to be as independent as possible and respected their right to privacy. People told us they could choose what to eat and drink, and that they were supported to prepare their own meals where required.
People had access to healthcare professionals whenever necessary, and we saw that the care and support provided by staff was in line with healthcare professionals’ advice. People’s care records were written in a way which helped staff to deliver personalised care. People were fully involved in deciding how their care and support was delivered, and they felt able to raise concerns about their support with staff and the manager if they were not happy with it.
People told us they were able to raise any concerns with the registered manager, and that these concerns would be listened to and responded to effectively, and in a timely way. People told us that staff and the management team were responsive and approachable. Systems used to monitor the quality of the support provided in the home, and recommended actions, were clearly documented and were effective.