- Homecare service
Bluebird Care Harrow and Brent
Report from 20 November 2024 assessment
Contents
Ratings
Our view of the service
Bluebird Harrow and Brent is a domiciliary care agency registered to provide personal care to people in their own homes. The service provides support to people of all ages and different abilities. At the time of this assessment, they supported 134 people who received personal care. The Care Quality Commission (CQC) only inspect the service received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. We conducted this assessment to follow up on concerns we identified at the last inspection. These included breaches of Regulations relating to safe care and treatment and good governance. The last rating for this service was requires improvement (published 9 December 2022). At this assessment we found improvements had been made and the provider was no longer in breach of regulations. Assessment activity started on 2 December 2024 and ended on 18 December 2024. There was a registered manager in post. A registered manager is a person who has registered with the CQC to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. We assessed quality statements from the safe, effective, responsive and well-led key questions. The overall rating for the service is good. People received care and support that met their needs. Effective systems were in place to help protect people from the risk of harm. There was comprehensive information about how to manage potential risks to help keep people safe. Staff were recruited safely and trained appropriately to help ensure they were competent for their role. People’s care and support plans reflected their range of needs. Staff told us they were well supported by management. Management emphasised their commitment to continuously driving improvements to help ensure people received safe and effective care and support.
People's experience of this service
People and relatives, we spoke with told us they were satisfied with the care and support provided by the agency. People told us they felt safe and comfortable in the presence of care staff. They said care staff were kind, attentive and caring. People and relatives were complimentary about how the service was managed and said that management were approachable and responsive. We spoke with 6 people and 13 relatives of people who received care and support. We also spoke with 8 members of staff which included the registered manager, operations manager and care staff. Staff we spoke with felt supported by their colleagues and management. They said they felt valued working at the agency. We obtained feedback from 1 care professional.