Pranam Care Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were treated with kindness and respect. They were able to make choices, and these were respected. People were supported to be independent when they were able and to take part in a range of social and leisure activities. Staff felt well supported and the management team considered their needs and wellbeing.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us that staff treated them well. They explained staff were kind, caring and polite. They were offered choices. Care was provided in a dignified way and in private. People were able to ask for same gender care workers to support them.

Staff spoke fondly of the people who they were caring for. They had good relationships with them.

External professionals told us they had witnessed kind and caring interactions. One professional commented, ''Staff are very attentive.''

We saw staff being polite, caring and respectful. They used people's preferred names and pronouns. Staff spoke a range of languages and some staff spoke with people in the person's first language. The staff were calm and did not rush people.

People were treated as individuals. They were involved in planning their own care.

Staff understood people's individual needs. They told us they read their care plans and spent time getting to know people.

We saw people were able to pursue their own interests and spend time doing what they wanted. Staff respected this.

Care plans included details about people's likes, needs and choices. These were person-centred. Staff understood people's preferences. Their religious, cultural and social needs were recorded, and staff were familiar with these.

People told us they were able to make choices. People told us they were supported to be independent and to do things for themselves.

Staff understood the importance of enabling people to make decisions.

Throughout our visit to the service, we observed people making choices and these were respected. Staff offered a range of choices at mealtimes and with drinks. They also asked people how and where they wanted to spend their time. Staff offered people a range of social activities and things to do. They helped to entertain people and spent time talking with them. People were encouraged to do things for themselves. For example, to move around the home and to eat and drink independently.

Care plans included information about people's preferences, as well as how they understood and made decisions.

People told us staff were attentive and available when they needed them.

Staff were aware of people's needs and told us how they took time to observe and communicate with people.

Staff were quick to respond when people needed support. They offered help in a calm and polite way.

Staff told us they felt well supported and their individual needs were respected.

The provider had systems to support staff. These included formal systems within the care home, such as meetings and appraisals. The provider also offered opportunities for staff to engage in confidential support and advice. The staff team celebrated each other's special events and achievements.