Allcare Agency Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People's needs were assessed before they started using the service. The registered manager and staff had a good understanding of the principles of MCA. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. People’s healthcare needs were identified and managed to ensure they received the necessary care and treatment to keep them in good health.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People's needs were assessed before they started using the service. From the assessment, a care plan was developed, and this covered all aspects of the person’s care needs.

Staff had a good understanding of the care needs for people they supported and were able to tell us what people did and didn't like and what support they needed.

Before a person started using the service, the registered manager carried out a detailed assessment of people’s needs before they started receiving care and support. The assessment included assessing the person’s mobility, capacity to consent and ability to undertake tasks such as personal care and their care needs. This was done with the involvement of the person and their relatives and helped to ensure if the service would be able to meet people's needs. A relative told us, “I was involved when the assessment was done.”

People were provided with care and support based on the latest guidance and required standards.

The registered manager informed us that they kept themselves informed of the latest changes happening with health and social care and provided people with the right care and support. They gave us an example where a person had a medical condition and how the staff team was following the latest evidenced good practice to ensure they met the person’s needs.

The management team worked closely with different teams and service providers to ensure people’s needs were met.

The registered manager informed us that they worked with other professionals, and this helped to improve the outcome for people who used the service. Where people required it, the manager sought healthcare advice and support for them from external professionals such as GP’s.

Feedback we received from professionals were positive about the service as they mentioned they worked closely with the service.

The service had an effective working relationship with a number of health care professionals to ensure that people received co-ordinated care and support. People had access to a number of health care services within the community.

The service had an effective working relationship with a number of health care professionals to ensure that people received co-ordinated care and support.

Staff monitored people's health and welfare and reported any concerns to the management team who made referrals to health care professionals where required.

The registered manager worked well with other health and social care professionals to support people using the service. They mentioned that most people had relatives who were able to contact the relevant professionals for advice as needed. However, they also monitored the needs of the people to ensure that they received the appropriate care when their needs changed.

Staff were aware of the needs and preferences of people. They were able to give us a clear account of the person’s likes and dislikes and their life history.

Relatives told us they were always kept informed of changes in the well-being of their loved ones. For example, if a person needed further support due to the change in their care needs. Information about the involvement of healthcare professionals in people’s care was available to staff.

A person told us they were able to make day to day decisions about their lives. For example, how they would like to be cared for, and what time they would like to have their breakfast or go to bed.

Staff ensured they gained consent from people before carrying out any tasks for example when assisting them with personal care. Staff had received training around best interest decisions and MCA’s.

The registered manager and staff had a good understanding of the principles of MCA. There were policies and procedures for them to follow. People were able to make day to day decisions about their lives and were helped to do so when needed.