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Allcare Agency Limited

Overall: Good read more about inspection ratings

The Cardrome, Upper Rainham Road, Hornchurch, Essex, RM12 4EU (01708) 449629

Provided and run by:
Allcare Agency Limited

Report from 18 June 2024 assessment

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Responsive

Good

Updated 12 November 2024

People’s care plans had appropriate information about their preferences for their support and contained guidance for staff on how to support people safely. This helped to ensure staff had the information they needed to meet people's needs. People were supported to maintain good health and to access healthcare services when they needed. People were supported as far as possible to make everyday decisions about their care and support.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Person-centred Care

Score: 3

Relatives commented positively about the service and the care and support provided by staff. People received care and support in accordance with their preferences, interests, and diverse needs. We saw care plans were comprehensive, and this helped to ensure staff had the information they needed to meet people's needs. Care plans were reviewed every 6 month or more regular if people’s needs changed. This was done with involvement of people who used the service and their representatives. Any changes in people's needs were recorded and discussed with staff. This helped to ensure staff had up-to date information about the people who used the service.

Staff told us the care plans provided them with enough information to enable them to meet people’s needs. They had developed a positive caring relationship with people who used the service. Staff ensured relatives were kept up to date about changes in their family member’s needs.

Care provision, Integration and continuity

Score: 3

People were complimentary about how staff supported them with their care and support needs. They received personalised care and support that met their individual needs. Staff monitored people's health and welfare and reported any concerns to the management team who made referrals to health care professionals where required.

Staff had a good understanding of the care needs of people they supported and were able to tell us what people did and didn't like and what support they needed.

We did not receive any concerns about the service from professionals who were involved.

The registered manager worked closely with health and social care professionals to monitor the health of people. The management team took action where necessary to ensure people received the healthcare that they needed.

Providing Information

Score: 3

People were given information in a format that they understood, this helped them to understand the care and support they needed. Information on how to communicate with people was recorded.

Staff used a variety of aids to facilitate communication and create a positive environment for people who used the service. For example, they used a tablet to help a person to communicate more effectively with them.

There was a system to ensure there was an effective communication with people to ensure people were able to express their needs and for staff meet them accordingly. Staff used clear and simple language when communicating with the people, considering their individual communication needs and preferences.

Listening to and involving people

Score: 3

People were involved, where able, in decisions about their care which helped them to retain choice and control over how their care and support was delivered. Where people were not able to do so, their relatives were involved.

The management team and staff were aware of the importance of involving people in their care and listening to what they had to say. This helped to ensure that people were always at the centre of how their care was planned and delivered.

Records showed that people were involved in making decisions about their care and support. They had signed their records indicating their involvement and approval.

Equity in access

Score: 3

People told us the staff had a caring attitude towards them and treated with kindness.

The management team and staff ensured that people were able to enjoy experiences of equal value, in ways that were meaningful to them.

The provider had clear rules in regard to how people should be treated. People using the service were given equal opportunities, regardless of their background, abilities, or lifestyle.

Equity in experiences and outcomes

Score: 3

People had equal access to care, treatment, and support.

Staff had a good understanding of the care needs for people who used the service. They were able to tell us what people did and did not like and how they liked to be supported. People received care and support tailored to their individual needs and wishes.

The registered manager ensured they complied with legal equality and human rights requirements, including avoiding discrimination, considering the needs of people with different protected characteristics.

Planning for the future

Score: 3

People were supported and encouraged to make informed choices about their care and plan their future care while they had the capacity to do so.

The management team informed that they were not supporting anyone who required end of life care at the time of our inspection.

Staff had received training in end of life care. This helped to ensure they had the knowledge, and skills needed to deliver quality care to people nearing the end of their lives.