Dental Care Centre

Updated 22 July 2024

We carried out this announced, on-site assessment on 26 November 2024. We found the practice had met regulations. The practice had systems to manage risks. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. The service provides surgical and non-surgical cosmetic treatments, some of which are not in scope of regulation and are not covered in our assessment. Dental Care Centre is in Redcar and provides private dental care and treatment for adults and NHS care and treatment for children. There was step-free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice. The practice had 2 treatment rooms. During the assessment we spoke with 1 dentist, 2 dental nurses, 1 dental hygienist, and 1 receptionist.

Updated 22 July 2024

Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 63 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “excellent clinicians”, “lovely, friendly reception service who are also helpful and give great advice”, “ excellent response to an emergency”, “ the approach to preventative dental care is very good”, “first class practice”, “above and beyond”, “ customer orientated, never rush you and always listen” and “ the best dentist I have been to”. Staff were described as “ welcoming and attentive”, “ respectful, friendly and courteous”, “very patient”, “knowledgeable” and “professional”. Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients told us that when they were prescribed medicines, sufficient information was given. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.