Archived: Eden Quality Care Ltd

Updated 6 September 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 2 August 2017. The provider was given 48 hours’ advance notice because the location provides a domiciliary care service and we needed to ensure the registered manager and staff were available. This meant the provider and staff knew we would be visiting the agency’s office before we arrived.

Prior to the inspection we reviewed the information we held about Eden Quality Care Limited including notifications we had received. Notifications are information about important events the provider is required to tell us about by law. We asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to share with us some key information about the service, what the service does well and improvements they plan to make. We used this information in the planning of the inspection.

During the inspection we spoke with one person, one member of staff and the registered manager. We reviewed one person’s care records and reviewed four staff files which included pre-employment checks, training records and supervision notes. We checked management and quality auditing records.

Updated 6 September 2017

Eden Quality Care Limited is a small domiciliary care agency which provides personal care and support to people in their own homes. The service registered with the Care Quality Commission (CQC) on 19 February 2016. This is the first inspection of the service since registration.

On the day of this inspection there was one person receiving personal care from the service. This meant that although we were able to carry out an inspection we could not rate the quality of the service as we had insufficient evidence on which to do so. Eden Quality Care Ltd was not the primary care agency delivering support to the person. Rather they provided care and support during periods when staff from the main provider of care were unavailable .

A registered manager was in place at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safe as a result of the risks to their safety being identified and assessed. Staff understood the actions they should take to protect people from abuse. People received their medicines safely and staff followed good hygiene practices to protect people from infection.

People were supported by capable and experienced staff. Staff were supervised and had the training they required to support people effectively. People gave consent to the care they received and were treated in accordance with the Mental Capacity Act 2005. People had access to healthcare services and received the support they required to eat and drink healthily.

Caring and kind staff delivered care and support to people. Staff respected people’s privacy and confidentiality and maintained people’s dignity. People were supported to make decisions about the care and support they received.

People received care and support that was responsive to their needs. People’s needs were assessed and they received planned support in line with their personalised care plans. The service demonstrated flexibility in its provision of short notice staffing to cover gaps in the rota of the person’s primary care provider. People were aware of how to raise a complaint if they had any concerns and the provider gathered their views.

The service had a registered manager in post who was a qualified nurse. The registered manager ensured an open and transparent culture within the service. There were quality assurance processes in place which included spot checks at people’s homes. The registered manager worked in partnership with other organisations in people’s interests and understood their legal role and responsibilities as a part of their registration with us.