2 August 2017
During a routine inspection
On the day of this inspection there was one person receiving personal care from the service. This meant that although we were able to carry out an inspection we could not rate the quality of the service as we had insufficient evidence on which to do so. Eden Quality Care Ltd was not the primary care agency delivering support to the person. Rather they provided care and support during periods when staff from the main provider of care were unavailable .
A registered manager was in place at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were safe as a result of the risks to their safety being identified and assessed. Staff understood the actions they should take to protect people from abuse. People received their medicines safely and staff followed good hygiene practices to protect people from infection.
People were supported by capable and experienced staff. Staff were supervised and had the training they required to support people effectively. People gave consent to the care they received and were treated in accordance with the Mental Capacity Act 2005. People had access to healthcare services and received the support they required to eat and drink healthily.
Caring and kind staff delivered care and support to people. Staff respected people’s privacy and confidentiality and maintained people’s dignity. People were supported to make decisions about the care and support they received.
People received care and support that was responsive to their needs. People’s needs were assessed and they received planned support in line with their personalised care plans. The service demonstrated flexibility in its provision of short notice staffing to cover gaps in the rota of the person’s primary care provider. People were aware of how to raise a complaint if they had any concerns and the provider gathered their views.
The service had a registered manager in post who was a qualified nurse. The registered manager ensured an open and transparent culture within the service. There were quality assurance processes in place which included spot checks at people’s homes. The registered manager worked in partnership with other organisations in people’s interests and understood their legal role and responsibilities as a part of their registration with us.