Archived: Blackberry Orthopaedic Clinic - Havant

Updated 1 May 2020

We carried out an announced comprehensive inspection of Blackberry Orthopaedic Clinic - Havant on 10 March 2020. Blackberry Orthopaedic Clinic - Havant is an independent provider of health assessments, screening activities and specialised diagnosis and treatment of musculoskeletal conditions. Services are paid for privately or through insurance.

The Registered Provider is Blackberry Clinic Limited, which has nine clinics located in England and one in Scotland.

Blackberry Orthopaedic Clinic - Havant is located at Block 100, 3rd Floor, Langstone Gate, Solent Road, Havant, Hampshire, PO9 1TR. The service is open from 8am to 4pm Monday to Friday.

The service is run from a leased suite of rooms within this shared, serviced office block, located close to the M27 in Havant. There is a shared car park and within the building there is a lift to all floors. The service consists of a reception and waiting room, which leads to a treatment room, two consultation rooms and a room used by a different healthcare provider. People using this floor’s office space can access shared toilets near the lift.

How we inspected this service

Before the inspection we reviewed a range of information that we hold about the service and reviewed information received from the provider.

During our visit we:

• Spoke with a range of staff from the service, including the registered manager who is the clinic manager, the lead musculoskeletal consultant, one doctor involved in the delivery of health assessments, a health advisor and the provider’s quality and compliance manager.
• Reviewed CQC comment cards and written feedback from patients, where patients shared their views and experiences of the service.
• Reviewed documents the practice used to carry out services, including policies, procedures, minutes of meetings, checks and audits.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 1 May 2020

Our key findings were:

• Staff had the skills, knowledge and experience to deliver safe and effective care and treatment. There was a rigorous approach to carrying out doctor’s appraisals.
• Patients received care and treatment which met their needs and they were provided with clear information about procedures, options, possible side effects and after care.
• There was a system in place for reporting and recording incidents.
• The provider’s policies and procedures promoted a safe and effective service. The service carried out audits to assess the implementation of policies and procedures and make improvements where necessary.
• There were infection prevention and control policies and procedures in place to reduce the risk and spread of infection.
• Patient feedback was used to monitor outcomes and performance.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The service had increased medical staffing to improve patient access to services.
• There was a clear leadership structure within the service and the team worked together in a cohesive, supportive and open manner.
• There was an effective governance framework across the service.
• Staff were proud to work in the service and worked well as a team.
• The culture of the service encouraged candour, openness and honesty.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care