Thanet House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The evidence we saw supported the service met people's needs. Plans were personalised to ensure people and control over their care. People were supported to maintain long term relationships and to follow interests and take part in activities socially and culturally relevant to them.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us they were happy with the care they received. One person told us, "The staff and managers are very nice. They helped me to buy a hamster for my room." They also told us, that staff helped them to apply for a new wheelchair so they are able to go out more.

Staff received training in care planning and safeguarding adults. Staff understood how to treat people with dignity and respect. Staff supported people so they were able to remain in touch with their friends and families.

We observed staff speaking to people in a friendly respectful manner. The office door was always open, and people were able to access management to have discussions with them. We saw care plans documented people's protected characteristics, and captured information about people's life histories, this enabled person-centred care to be provided to support people while respecting and promoting privacy, dignity, and independence.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us they were supported by staff to gain access to health care services for tests and medicines. People told us they were supported to access on line shopping and were helped to remain safe when accessing the internet and using social media.

Staff had failed to notify CQC of 2 safeguard incidents which had occurred at the home prior to the assessment. These were discussed with the registered manager, who gave assurance that a delay in notifying CQC of safeguarding incidents would not happen again.

The provider's records were electronic. Information held on systems were comprehensive and up to date. Meeting people’s communication needs: since 2016 all organisations that provide publicly funded adult social care are legally required to follow the Accessible Information Standard. The Accessible Information Standard tells organisations what they have to do to help ensure people with a disability or sensory loss, and in some circumstances their carers, get information in a way they can understand it. It also says that people should get the support they need in relation to communication. The provider had an Accessible Information Standard policy in place. Staff had a good awareness and understanding of individual communication needs and were able to communicate well with people.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.