David House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed a total of 1 quality statement from this key question. We have combined the scores for this area with scores based on the rating from the last assessment, which was good. Our rating for this key question remains good. People were treated equally and fairly. Staff were aware of what was important to people and supported them in line with their individual preferences. However, support plans did not always contain sufficient information about how people were to be supported, including in relation to any communication needs.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People understood they had a right to be treated equally and fairly and to be provided with the care and support they wanted based on their individual needs. One person told us their mobility was restricted but staff had made sure this was not a barrier to them accessing the community. They said, “I do go out when I want to. My mobility is not great but they will take me out if I want to go out.”

Staff understood people’s right to be treated equally and fairly and to receive care and support that met their individual needs. A staff member told us, “We encourage people to speak up and listen to them. We make sure people can have their say and we respect their right to speak. The way you treat people matters. We make sure we are professional and treat everyone equally and it’s important not to have favourites as that could upset people.” The home manager made sure care and support was delivered in a way that removed barriers to people that might discriminate against them due to their protected characteristics. They told us, “Through one to one’s with people and their support plans, we make sure care is person centered. For example, activities are tailored around their needs and preferences.”

People’s support plans outlined information about how to support people with their individual needs, taking account of their culture, religion and communication needs. However, we found that some information was lacking regarding people’s communication needs. For example, one person’s records identified they were visually impaired but there was no information about what this meant or how the person was to be supported with this need. Information was also lacking regarding the languages that people understood.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.