Oaklands (Essex)

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We did not look at all quality statements for Caring at this assessment. The service was Caring. People’s individual needs and preferences were well documented, and this was reflected in their care, treatment, and support.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

One person said, “I find the staff very good, have got no complaints.” Another said, “It is quite nice here, kept lovely and clean.” Another person said, “Staff always knock on my door and call me by my first name.” One person said, I have a choice of foods and I can ask for a cup of tea or coffee when I want.”

Staff told us there are fresh cakes baked daily for people, their families or staff. A member of the management team said, “We utilise our large interactive “iPad” within our dementia community to play movies and music videos based on Peoples Remembering Together booklets, and recently discovered that one resident released a song back in the 70’s that we have found on YouTube and now play regularly which has really helped the resident to relax.”

We observed people being treated with kindness, compassion and dignity during an incident where staff upheld one persons dignity. The staff managed the incident very well and it was clear the persons dignity and vulnerability were staff’s priority. We observed staff adapting and changing approach quickly to support the person in a way that would have the best outcome for the person during the moment.

A stakeholder said, “I think people seem brighter, more stimulated and more engaged. I think some of that comes from the appointment of more well-being and activity co-ordinators. They have different personalities and interests, and it means more people can be connected with, and more regularly.

A member of the leadership team said. “We now purchase hobby magazines for residents where we have identified specific interests, for example, one resident living with dementia is interested in fishing and we now buy the Angling Times for this person. Another has an interest in cars and one of our wellbeing co-ordinators obtained a full set of limited edition Formula 1 art books for the home.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

A relative told us that they were included in the decision to move someone into a different room based on changes in need. Another family member said, “My [relative] is losing weight, staff monitor this and keep me informed. When the weight dropped staff called the doctor and build up drinks were prescribed. Staff encourage [relative] to drink.”

A member of the management team said, “Oaklands team work collaboratively with the G.P.’s, the district nurses and social workers to ensure each resident has the medicines, equipment and services required to support them to live their best life. As soon as a medical concern is identified by the care team the relevant professionals are contacted accordingly and appropriately.”

We observed staff responding to be people immediate needs for drinks and personal care. We observed a good staff to supported people ratio, staff were able to meet peoples needs. Care plans detailed peoples dependency level and pre assessment tool. We observed people needs being shared in the flash meeting and the manager identified who’s care needs were to be re assessed that day.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.