Archived: Addaction - Nuneaton

Updated 18 October 2016

Addaction’s service based in Nuneaton provides a service under the name The Recovery Partnership. Commissioners requested it was called The Recovery Partnership. It works closely with the Addaction substance misuse services in Warwickshire.

Addaction Nuneaton provides a community service to people who have drug and alcohol related problems. This includes one to one and group based advice, treatment and support, needle exchange and a prescribing service.

Addaction Nuneaton offer a service 9am – 5pm Monday to Friday and 9am – 7pm on Tuesday. They also saw clients in community venues across the county. The service offered home visits based on individual need.

They are registered to provide

Diagnostic and screening procedures

Treatment of disease, disorder or injury.

There is a registered manager in place.

They provide services within the Nuneaton and Bedworth area.

They were last inspected on 15 October 2013. There were no compliance actions.

Updated 18 October 2016

We do not currently rate independent standalone substance misuse services.

We found the following areas of good practice:

• There were adequately skilled and trained staff, who completed detailed risk assessments and could respond urgently to client’s needs.

• The service had effective systems in place to adequately deal with complaints and incidents, and learning from these was cascaded to staff throughout the organisation.

• A full range of treatments, therapies, and medicines were provided in accordance with national guidance.

• The service worked effectively and productively with a range of other organisations and agencies.

• Staff treated clients with dignity and respect, listened to them and provided information and choice about treatment options. Clients could provide feedback in a number of ways.

• Managers monitor staff and team performance, which ensured they were maintaining their performance indicators, and could identify areas that required improvements within regular supervision and team meetings.

However, we also found the following issues that the service provider needs to improve:

• The premises did not fully meet all the needs of disabled people who wanted to use the service.

• The service was not notifying the Care Quality Commission of incidents that required notification under their registration.

Updated 18 October 2016

see overall summary