18 July and 22 July 2016
During a routine inspection
We do not currently rate independent standalone substance misuse services.
We found the following areas of good practice:
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There were adequately skilled and trained staff, who completed detailed risk assessments and could respond urgently to client’s needs.
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The service had effective systems in place to adequately deal with complaints and incidents, and learning from these was cascaded to staff throughout the organisation.
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A full range of treatments, therapies, and medicines were provided in accordance with national guidance.
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The service worked effectively and productively with a range of other organisations and agencies.
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Staff treated clients with dignity and respect, listened to them and provided information and choice about treatment options. Clients could provide feedback in a number of ways.
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Managers monitor staff and team performance, which ensured they were maintaining their performance indicators, and could identify areas that required improvements within regular supervision and team meetings.
However, we also found the following issues that the service provider needs to improve:
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The premises did not fully meet all the needs of disabled people who wanted to use the service.
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The service was not notifying the Care Quality Commission of incidents that required notification under their registration.