Broomhill

Staff attended to patients needs in a timely way wherever possible. Staff told us that as patient numbers had reduced, they had more time for the patients and most of the time could meet their needs immediately. Patients agreed with this. Patients told us most staff treated them with kindness and compassion. Staff respected patient’s privacy and dignity. We saw staff knock on bedroom doors before entering. Staff took patient’s wishes into account when planning care and treatment. Staff offered patients choices on a day to day basis whenever possible. Staff ensured that all patients were aware of their rights, whether they were informal or detained under the Mental Health Act (1983). People were encouraged to keep in touch with others who were important to them. If patients were unable to access leave, staff arranged visits alongside regular contact through telephone and video calls.