Broomhill

We saw that staff did incorporate patients physical, mental health, emotional, social and religious / spiritual needs when planning care, and approached this holistically in line with best practice. However, the patients voice needs to be clearer within care documentation to fully reflect discussions staff and patients held. There was a lack of evidence of family involvement in the care plans we viewed. There were systems and processes in place for patients to give feedback, whether this be positive, negative or neutral. We were not assured that these systems were promoted by staff as much as they could be. However, staff were able to easily access information, advice and advocacy services on behalf of patients as and when needed. The hospital had a diverse patient mix, and staff were aware of the different needs of individuals. Staff had access to translators and signers for people who required additional support with communication. Patients told us that staff listened to them and acted upon any concerns raised. People at this service had equal access to care, treatment and support. Patients could access medical attention out of hours as and when needed. Staff worked with the visiting GP to ensure physical health was regularly monitored and relevant annual physical health checks were completed. Referrals to specialist healthcare professionals were made as and when required.