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Housing 21 - Goldfield Court

Overall: Good read more about inspection ratings

Dartmouth Street, Sandwell, West Bromwich, B70 8GH 0370 192 4000

Provided and run by:
Housing 21

Latest inspection summary

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Background to this inspection

Updated 30 March 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was undertaken by 1inspector.

Service and service type

Goldfield Court provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care service.

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 24 hours' notice of the inspection this was because the registered manager is often out of the office supporting staff and we needed to be sure they would be available to speak to us.

What we did before the inspection

We reviewed information we had received about the service. We sought feedback from the local authority and professionals who regularly visit the service. The provider had completed a provider information return on 21 July 2022. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. This information helps support our inspections. We took this into account when we inspected the service and made the judgements in this report. We used all this information to plan our inspection.

During the inspection

We spoke with 7 people who used the service and 5 relatives about their experience of the care provided. We also reviewed complaints, compliments and surveys, which gave us further insight into the quality of people's care and what it was like to receive care or work for Goldfield Court. We also spoke with 6 members of staff including the registered manager and 5 care workers.

We reviewed a range of records. This included 6 people’s care records and medication records. We looked at 5 staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. The registered manager sent us additional information including policies, governance meeting notes, health and safety audits as well as general audits. We spoke with 1 healthcare professional who regularly visits the service and 1 person’s social worker.

Overall inspection

Good

Updated 30 March 2023

About the service

Goldfield Court is an 'Extracare' service with 93 flats. The service provides support to older people, those living with dementia, people living with sensory impairment and people with physical disabilities. At the time of our inspection there were 48 people receiving a regulated activity. People live in a large purpose-built building with staff available on site. Various external services such as a restaurant and a hairdresser are available on the wider site.

People’s experience of using this service and what we found

People had effective and robust support care plans in place, however, there were no care plans regarding individual protected characteristics. The provider’s systems had not provided people with choice to receive prescribed medication from pharmacies other than the provider’s approved pharmacy.

People felt safe and trusted staff. Staff knew how to support people to keep them safe. Prescribed medication was given according to the prescriber’s instructions. Carers had received training to recognise and report signs of abuse.

Safe recruitment processes were in place and staff received a thorough induction to familiarise themselves with the expectations of the role and the values of the service. Staff received appropriate training and supervision to help them acquire the skills and knowledge to fulfil their role and responsibilities.

People told us staff were caring and compassionate. People were treated with dignity and respect and their independence was promoted and encouraged by staff.

People’s needs were assessed before the service provided them with care or support. People and their relatives, where appropriate, were involved in this process.

The registered manager was open and transparent and promoted a person-centred culture within the service. Systems and processes were in place to seek the views of the people who used it.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 21 March 2012. It was last Inspected on 12 March 2020 with an overall rating of ‘Requires Improvement’.

Why we inspected

We undertook this inspection to follow up on the previous inspection and look for improvements. We only looked at the Safe and Well-led key questions.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

The overall rating for the service has improved to Good based on the findings of this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Goldfield Court on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which help inform when we next inspect.