About the service Goldfield Court is an 'Extracare' service with 93 flats. The service provides support to older people, those living with dementia, people living with sensory impairment and people with physical disabilities. At the time of our inspection there were 48 people receiving a regulated activity. People live in a large purpose-built building with staff available on site. Various external services such as a restaurant and a hairdresser are available on the wider site.
People’s experience of using this service and what we found
People had effective and robust support care plans in place, however, there were no care plans regarding individual protected characteristics. The provider’s systems had not provided people with choice to receive prescribed medication from pharmacies other than the provider’s approved pharmacy.
People felt safe and trusted staff. Staff knew how to support people to keep them safe. Prescribed medication was given according to the prescriber’s instructions. Carers had received training to recognise and report signs of abuse.
Safe recruitment processes were in place and staff received a thorough induction to familiarise themselves with the expectations of the role and the values of the service. Staff received appropriate training and supervision to help them acquire the skills and knowledge to fulfil their role and responsibilities.
People told us staff were caring and compassionate. People were treated with dignity and respect and their independence was promoted and encouraged by staff.
People’s needs were assessed before the service provided them with care or support. People and their relatives, where appropriate, were involved in this process.
The registered manager was open and transparent and promoted a person-centred culture within the service. Systems and processes were in place to seek the views of the people who used it.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 21 March 2012. It was last Inspected on 12 March 2020 with an overall rating of ‘Requires Improvement’.
Why we inspected
We undertook this inspection to follow up on the previous inspection and look for improvements. We only looked at the Safe and Well-led key questions.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has improved to Good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Goldfield Court on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which help inform when we next inspect.