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Edith Healthcare Ringwood

Overall: Good read more about inspection ratings

Arena Business Park, Unit 3, Block E Holyrood Close, Poole, BH17 7FP (01202) 790455

Provided and run by:
Edith Healthcare Limited

Report from 11 July 2024 assessment

On this page

Well-led

Good

Updated 30 July 2024

Leadership was strong, confident, and inclusive. Everyone understood the purpose of the service. Staff were supported and understood their role.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Shared direction and culture

Score: 3

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Capable, compassionate and inclusive leaders

Score: 3

Leadership was visible and accessible, the provider, registered manager, and the management team at Edith Healthcare Ringwood were passionate in supporting people to maintain their independence and live well at home. The ethos of the service was at the core of everything they did, and everyone was committed to the vision. Staff were complimentary about the management of the service. The registered manager told us they were supported very well by their staff, senior team and by the provider. A relative told us about their experience of the service and said, “Compassion, dignity and encouragement, they are essential to us.”

Staff knew how to raise concerns and access support, there were clear procedures in place, including an external wellbeing service where staff could access support if they needed. Communication was extremely effective within the service, using a secure, electronic messaging service to keep everyone informed and updated. There was confidence in the management of the service and people and staff told us it was well led.

Freedom to speak up

Score: 3

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Workforce equality, diversity and inclusion

Score: 3

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Governance, management and sustainability

Score: 3

We did not look at Governance, management and sustainability during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Partnerships and communities

Score: 3

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Learning, improvement and innovation

Score: 3

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.